POL Flower Lace Trim Open Front Longline Cardigan

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, login to account.sleekdenim.com

You can contact us at info@sleekdenim.com. Please note that returns will need to be sent to the following address: we have two warehouses so you must wait for shipping until you receive RMA FROM US.

Am I able to checkout using multiple forms of payment for one order online?
You are now able to use multiple forms of payment. For example, you can redeem a gift card and pay for the remaining balance with your credit card.

I would like to provide feedback on the new website, how do I contact you?
We’d love to hear from you! Please fill out our Contact Us form to share your feedback. 

ACCOUNT

How do I update my email address and other account details?

After logging into your account online, you will be able to update your email address, mailing address and any payment information that you have saved.  

ORDERS

When will my order arrive?
Please check your order confirmation email for tracking information. 

Can I modify or cancel my order?
Unfortunately, because we begin processing your order immediately once placed, we are unable to modify or cancel it in our system. However, you can return your purchase for up to 14 days after the ship date. 

I am having issues placing an order online, who should I contact?
Please contact Customer Service at orders@sleekdenim.com or by phone at 732-314-3816. Responses will be provided within 24-48 hours of receipt.

Can I order online and pickup in store?
we do by appointment only 

Can I get a price adjustment on my order if some of the items are now on sale?

Unfortunately, we do not offer price adjustments at this time. 

SHIPPING

What are your shipping costs?
Please find all of our shipping rates and details here.

How do I qualify for free shipping?
We offer everyday FREE economy shipping on all orders. 

Where do you ship?
At this time we only ship throughout the Continental U.S., excluding Hawaii, Alaska, Guam and Puerto Rico.  

Do you ship internationally?
We do not offer international shipping at this time. 

When will my order ship?
Note that orders generally process within 2-3 business days, not including holidays and weekends.  You will receive a shipment confirmation email with tracking information once the order has been processed.  Please allow for up to 24 hours after the shipment confirmation email has been sent to be able to track the package.

Do you ship to PO Boxes?
We only provide Economy shipping to PO Boxes. Expedited orders require a physical address.

Do you ship to Military Addresses?
At this time, we do not ship to APO/FPO/DPO Military Addresses. 

RETURNS & EXCHANGES

What is your return policy for online orders?
If you change your mind, we offer returns online. Within 7 days, with tags attached, receive a full refund in the original form of payment. Sale Items and all Fragrance Items are FINAL SALE. Sleek Denim reserves the right to deny the return of any product. Please see our full return and exchange policy for more information. 

Within 30 days, with tags attached, receive a site credit that does not expire. Sale Items and all Fragrance Items are FINAL SALE. Sleek Denim reserves the right to deny the return of any product. Please see our full return and exchange policy for more information. 

What is your exchange policy for online orders?
Simply return your item by mail and re-purchase your new item. sleekdenim.com is unable to offer exchanges. If you received an item as a gift, you will need a receipt or gift receipt to process your exchange. Sale Items and all Fragrance Items are FINAL SALE. Sleek Denim reserves the right to deny the return of any product. Please see our full return and exchange policy for more information.

How do I track if you have received my return?
We recommend that you keep a copy of the return shipment tracking information for future reference. If you have further questions about your return please contact us:

For orders placed after January 28th, 2021, please contact:  orders@sleekdenim.com

CUSTOMER SERVICE

How do I contact customer service?
We're here to help! Customer Service can be reached by email at orders@sleekdenim.com or by phone at 732-314-3816. Responses will be provided within 24-48 hours of receipt.

GIFT CARDS

E- GIFT CARDS

Are E-Gift cards and regular gift cards the same?                                           
No, E-Gift cards are sent electronically. At this time, we do not sell physical gift cards, only electronic gift cards. 

Can I check the balance for my E-Gift Card online?                                       
To check an E-Gift card balance, contact us at orders@sleekdenim.cim.

How fast will I receive my E-Gift card?                                                               
E-Gift cards are sent immediately or once you are charged for the order.

Can I apply a discount code to the purchase of my E-Gift card?                    
No, discount codes cannot be applied to the purchase of an E-Gift card.

Can an E-Gift card be returned?                                                                         
E-gift cards cannot be returned.

OFFERS

Can I use more than one promo code at a time?
Please refer to the terms and conditions of the promo code to determine if you can combine it with other offers. 

Where do I enter my promo code online?
Enter your promo code at checkout.   

My promo code isn’t working, what do I do?
If your valid promo code isn’t working, please contact Customer Service by email at orders@sleekdenim.com. Responses will be provided within 24-48 hours of receipt.

Economy Shipping with tracking is free for orders in USA and Canada. We also offer free Economy shipping plus tracking through Canada now. International orders are allowed in select countries including Australia and New Zealand for a flat rate fee due to being international for us. 

Orders placed during promotional sales may experience some delays. Once your order has been shipped, you will receive an automated e-mail with your tracking number.

We purchase insurance on for every order. 

Packages that are unable to be found must be submitted to us by email within 7 days of delivery. We will start a claim with USPS which can take up to 10 business days for them to process.

We will not refund orders that are signed for or not received. We will take a case by case basis and assist in tracking the package and opening lost mail cases with USPS.

We are not responsible for mistakes when entering your address at checkout. Please be mindful and double check your address when entering it at checkout as we are unable to refund, or replace orders if delivered to an address that was incorrectly entered at checkout.

Paid shipping is non-refundable upon return of your order. 

Thank you 

Hawaii, Puerto Rico, and Alaska Shipping Customers who are shipping to Puerto Rico, Hawaii and Alaska may have longer than normal shipping times.

International Shipping Customers are responsible for duties, taxes and fees due at delivery. If your order is refused at customs due to duty, taxes and fees your shipping paid will not be refunded.

*Once your order has been shipped, we cannot guarantee delivery times from the carrier.

*Domestic Shipping

*Please enquire for international shipping